Robert Marshall, BACP

How his approaches work online and what they offer

Client-Centred Therapy focuses on listening and empathy. The therapist follows the person's lead, values their perspective and aims to create a trusting space to talk about feelings and decisions. This approach helps when someone needs acceptance and time to understand what matters to them.

Cognitive Behavioural Therapy, or CBT, breaks down unhelpful thoughts and behaviours into smaller parts. It uses practical exercises and homework to test different ways of thinking and to try new behaviours. This is often useful for anxiety, mood problems and difficulties with sleep or habits.

Motivational Interviewing helps people find their own reasons to change. It uses gentle questions and reflective listening to build motivation and plan next steps, which can be useful for addictions or when someone feels stuck.

Finding the right approach is part of the work. The therapist will discuss options and adapt methods to fit a client's needs, goals and preferences. That decision is made together over the first sessions rather than imposed from the start.

Online therapy offers flexibility that suits busy lives. Video calls let people see facial cues and have fuller conversations. Phone sessions use less bandwidth and can be easier on difficult days. Live chat or text-based messaging can provide shorter check-ins, ongoing reflections or help fitting therapy into a work break. These options make it easier to keep therapy consistent and practical.